“I probaby field at least 2 or 3 phone calls a day from similar firms trying to get in during this time of transition.
As a consultant, when you are on assignment as an interim director at a hospital, so often times, firms like GenCare Staffing Solutions and individuals like you repeatedly call and try to offer you something that you may not need.
I found our conversation to be just the opposite. Our partners often tell us not to try to sell something to the client, only educate the client and the sale will come. GenCare did exactly that. Rather than driving the conversation, you took the time to develop rapport and actually understand our situation rather before blurting out how you can “help us”…
As you know, our situation is a fluid one that changes daily. The results of the manpower plan and the timing of it’s completion relative to our nurse’s departure will be key in our decision regarding staffing. However, if that is the alternative we choose to pursue, because of you, GenCare Staffing Solutions has earned the business for all the reasons mentioned above.
As a team leader for a consulting team, I often only hear from clients who are anxious to provide negative feedback about one of my team members. I understand and appreciate the rare occasion that a client is willing to take time to recognize a positive experience. I hope you and your team will appreciate my words about GenCare as well.”
-David M., Interim Hospital Administrator